Personvern / Privacy Policy

Here at Jens & Jens AS we take your privacy and the processing of your personal data very seriously. Therefore, we have prepared this Privacy Notice where we describe our contact details, information regarding what personal data we process and what rights you have towards us and how you may defend them. Always feel free to contact our customer support if you have any questions about our processing of personal data or this Privacy Notice.

Contact Details to the Controller

Name of the company:                          Jens & Jens AS

National company registration number: 918 554 939

Country of operation:                            Norway

E-mail address:                                     support@jensogjens.no

Phone number:                                     +47 92445024

Postal address:                                     Hysebybakken 28B, 0379 Oslo

 

Contact details to customer support:     https://www.jensogjens.no/apps/help-center

 

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What is personal data?

“Personal data” is any information relating to an identifiable or identified person (you as a user). An identifiable person is someone who can be identified, directly or indirectly, for example by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

 

Personal data which we handle

Your personal data may only be processed by us with your given consent, when it is necessary for the performance of a contract to which you are a party, or when it is necessary for our compliance with a legal obligation. The processing of the personal data, the specific purposes for the processing, the legal basis for the processing, and for how long we store your personal data, is described below.

Personal data                Purpose            Legal ground                 Time limit

Name

Your name will be collected and processed by us as it is required by the transport company to deliver your order. The processing is necessary for our performance of a contract where you are a party, and we will securely store your name for the length of any contractual relationship where you are a party and for two years thereafter.

You name will be shared with our third-party logistics service provider, DreamLogistics AB, as the personal data is necessary for a transport company to deliver your ordered products.

 

Email address, phone number and home address

In order to send you email notifications of your order, your email address, phone number and home address will be collected and processed by us, as it is necessary for our performance of a contract where you are a party. Your email address, phone number and home address will be securely kept with us for the length of any contractual relationship where you are a party and for two years thereafter.

You email address, phone number and home address will be shared with our third-party logistics service provider, Rektor AS, as the personal data is necessary for a transport company to deliver your ordered products.

You may also, based on your consent, subscribe to our newsletter. In such case, your email address will be kept with us for this purpose until you withdraw your consent by unsubscribing.

 

Payment details

When you pay for your order, your payment details will be processed via our website by our payment service provider, as it is necessary for our performance of a contract where you are a party. Such details are stored only momentarily until the payment has been cleared.

 

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Third-party websites

When using our site, you may be directed to third-party websites beyond our sphere of influence. We are not responsible for the content or the privacy policy on such other sites.

 

Cookies

A cookie is a small piece of data that may be stored on your computer or mobile device, used to allow the website to “remember” you and your preferences over time. Session cookies are stored for only a brief amount of time (up to 30 minutes after your visit), while persistent cookies can be stored for up to 12 months after your last visit of the website.

You can manage the cookies and whether you accept cookies or not on your computer or mobile device by accessing the browser settings. For most browsers, you are able to categorically accept, refuse or delete cookies at all times.

 

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

 

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.

 

Security

We are committed to securing personal information and any data we collect from clients. We use physical, technical and organisational security safeguards to help protect your personal data that we have collected from unauthorised access and third parties.

 

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Summary of your rights towards us:

You as a user have the possibility to claim several rights towards us. Such rights are listed here and thereafter described in detail below. You find our contact details at the top of this Privacy Notice.

  • Right to be forgotten
  • Right to withdraw consent
  • Right to access
  • Right to rectification
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to lodge a complaint with a supervisory authority

 

Right to be forgotten

You have the right to request that we delete any personal data that we process about you. We will delete the data as soon as possible, but at least within one month’s time. If the personal data is needed for fulfillment of our contractual duties towards you or to preserve it with legal ground, we will however not delete the information until the data is no longer needed. We will also, without your explicit demand, delete such personal data that we have collected but do not longer have a lawful right to process. We will inform you about this, if it would occur.

 

Right to withdraw consent

You have the right to withdraw your given consent at any time. If you do so, we will erase such personal data which is not subject to any other legal ground than your given consent. The erasure will be done as soon as possible. Please note that your withdrawal of consent does not oblige us to erase personal data which is processed based on a contractual relationship or any other legal ground.

 

Right of access

You have, at any time, the right to receive confirmation from us as to whether personal data concerning you are being processed. You have also the right to access that personal data and to receive the following information:

  1. The purposes of the processing
  2. The categories of personal data concerned
  3. The recipients or categories of recipients to whom personal data have been or will be disclosed
  4. The envisaged period for which the personal data will be stored or the criteria used to determine that period
  5. The existence of automated decision-making and profiling

 

Right to rectification

You have, at any time, the right to demand us to correct any inaccurate personal data within a month’s time. You have also the right to complete incomplete personal data, taking into account our purposes of the processing, by the means of providing a supplementary statement.

 

Right to restriction of processing

You have, instead of demanding us to delete any data, the right to demand us to restrict our processing of your personal data. This may be achieved if

  1. You have reason to believe that the accuracy of the personal data is not correct, and the restriction shall be in place during a period that allows us to verify the accuracy of the personal data
  2. The processing is unlawful but you don’t want us to delete the personal data
  3. We no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims
  4. You have objected to processing concerning profiling or automated decision-making, whereby a restriction shall be obtained during the period when we assess whether our legitimate ground for the processing override your legitimate ground.

 

Data portability

You have the right to retrieve the personal data which we process about you and that you have provided to us. You have also the right to demand that we transmit such personal data to another data controller if the personal data is collected based on your consent or if the processing of the personal data is carried out by automated means by us, if we deem it technically feasible.

 

Right to object

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. This can be done when the personal data is processed as part of automated decision-making, including profiling, and direct marketing, if such processing would be carried out (see “Personal data that we process” above).

 

Right to lodge a complaint with a supervisory authority

You have, at any time, the right to lodge a complaint with a supervisory authority regarding our processing of your personal data. Regardless of where we carry out our business, even if it would not be in the member state which is your country of residence, you have the right to lodge your complaint to your national supervisory authority. Please follow to the link below to find the contact details to your national supervisory authority:

http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm

 

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About this Privacy Notice

With regard to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we must disclose what personal data we collect and process about you, and for what purposes. In this Privacy Notice, you find all such information that we are obliged to inform you.

The Regulation in its entirety in your language, may be accessed by following this link:

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.119.01.0001.01.ENG&toc=OJ:L:2016:119:TOC

Would you like to defend your rights, which are listed in this Privacy Notice, you may contact us using the contact information listed above.